Vacancies
Customer Service and Sales Representative
Job Description
J-TECH Suspension is a fast-moving business requiring a dynamic, fast-thinking customer service and sales representative. We’re looking for someone with excellent organisational and communication skills to deliver an outstanding customer service and sales experience to our customers.
Responsibilities
• Check, process, package and dispatch online orders.
• Take orders over the phone/email where required.
• Check and process online bookings.
• Take service bookings over the phone and over the counter.
• Serve customers face-to-face over the counter.
• Deal with customer service/sales enquiries over the phone, in person and via email.
• Process and track warranty claims.
• Carry out administrative duties such as invoicing, website updates and stock-taking.
• Communicate clearly with team members to relay information from customers.
Requirements
• Experience in the MTB trade preferred, but not essential.
• Experience in customer service and sales is essential.
• Competent in using computers for data entry and using programs like Word, Excel, etc.
• Experience with Shopify and Xero is preferable.
• An understanding of basic invoicing and how to apply VAT correctly.
• An ability to keep to a tight schedule and prioritise accordingly.
• A willingness to learn new skills on the job.
• A willingness to observe all safety precautions.
• An understanding of how a business operates efficiently – we are a small business and need to make the most of everything we’ve got, so good business acumen is very important.
• An ability to work as part of a team, to give the best possible level of customer service.
• An ability to think outside the box to solve complex issues.
Working days
Monday to Friday 9am – 5pm. 36 days holiday per year, including bank holidays.
Salary and wages
Salary - £24-30k depending on experience.
If you’d like to join a fast-growing business that is leading the way in an exciting sector of the MTB industry, please email your CV to jobs@j-techsuspension.co.uk
Experienced Technician
Job Description
We are looking for an Experienced Technician to join our team here at J-TECH Suspension. The role will involve working on MTB and Motorcycle shocks, forks and hydraulic seatposts. We need someone with good experience and understanding of all aspects of suspension servicing and how suspension systems function. Experience with all our brands is preferable, but training can be provided where required. You must have good communication skills for dealing with customers and working with other members of staff, along with good organisational skills to keep things running smoothly and meet deadlines. You must be methodical and have a very good attention to detail.
Responsibilities
• To carry out service and tuning work to the highest of standards.
• To carry out work in a timely manner to avoid delays to the customer.
• To communicate to customers any issues, and/or available upgrades, and do so in a confident and polite manner.
• Complete service records and invoices for each job.
• You will be occasionally required to carry out other duties such as packing orders and stock taking.
Requirements
• An interest in MTB and Motorcycles is essential.
• Experience in servicing shocks, forks and seatposts.
• A good mechanical understanding essential.
• Competent in using computers for data entry and using programs like Word, Excel, etc.
• A willingness to learn new skills on the job.
• A willingness to observe all safety precautions.
• An understanding of how a business operates efficiently – we are a small business and need to make the most of everything we’ve got, so good business acumen is very important.
Hours
9am-5pm Monday to Friday. 36 days holiday per year, including bank holidays.
Salary and wages
Salary £26-30k, dependent on level of experience. Lots of perks!
If you’d like to join a fast-growing business that is leading the way in an exciting sector of the MTB industry, please email your CV to jobs@j-techsuspension.co.uk