Booking / Service FAQ

Book online here. You will have to pay a deposit of £25 for your booking. This is only refundable if the item(s) are not repairable or going to cost more than you want to spend, or you request a cancellation 5 working days or more before the date of the booking.

Your item is completed on the day of the booking and we aim to dispatch the same day (provided payment is make before 3pm that day).

Return postage is not included in the price. Please see here for shipping costs.

Each and every service/repair/tune is done to the highest of standards, please click here to find out more about what a J-Tech service is.

  • You can either bring it to J-TECH yourself (map here) or post it to us.
  • Remove your suspension from your bike and clean it - you will be charged extra for sending in dirty suspension! If you would like us to remove it for you, we can for an extra fee of £15 per item.
  • Make sure you package your suspension with plenty of bubble wrap to prevent damage in transit. It’s best to package it in a good cardboard box.
  • Once booked, you'll be provided with a booking reference number. Make sure you clearly mark this number on the parcel along with our address and your address.
  • You can get your item(s) to us by any means, or we can arrange for our courier to collect from you.
  • Note - don't use Royal Mail or Parcelforce as they may dispose of your package due to pressurised canisters being classed as 'dangerous items'.

You can pay with cash or credit/debit card if collecting in person, or if you are having your suspension posted, you can pay by credit/debit card over the phone, or online via the link in the email invoice that we'll send you. Your suspension will be shipped as soon as payment has been received.

All work is guaranteed for 3 months against faulty workmanship and/or service parts.

This is part of J-TECH’s tuning service, it is modifying shim stacks and changing air volumes to make your suspension react differently to suit your bike, riding weight and riding style. To find out more, click here.

If you've made your booking but need to rearrange or cancel it, please get in touch with us by calling or via email (contact details here).

For items that need to be cancelled, please get in touch as soon as you can. If you cancel less than 5 days before the booking, you may lose your deposit.

If you can't find your settings sheet, please log into your booking account here. Here you will be able to get all information on your previous services and access to your settings sheets.

Online Shop FAQ

If items are in stock and ordered before 2pm that day, we will dispatch your order the same day.

  • Orders under £60 will be sent Royal Mail 1st class (this may take a day or two to arrive)
  • Orders over £60 are shipped next day courier via DPD (you will receive tracking for this).

Some lower demand items may be 'buy to order'; therefore, items out of stock may take up to 3-5 working days before you can receive your order. We will get in touch with you with a dispatch date.

If you need to cancel your order, please either call us: 01743 464486 or email: service@j-techsuspension.co.uk with your name and order reference number. We will then issue the refund. Please note this may take a couple of days to process.

View our full refunds policy here

Returns

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts, for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
  • For shocks, forks and damper upgrades, there's a restocking fee of £90 per item, to cover the cost of custom tuning work carried out for your specific requirements.

Sale items (if applicable)

  • Only regular priced items may be refunded; sale items cannot be refunded.

Exchanges (if applicable)

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@j-techsuspension.co.uk and send your item to: Unit B2 Greenwood Court, Cartmel Drive, Shrewsbury, Shropshire, SY1 3TB

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Unfortunately, we only ship within the UK. If you require your item to be sent internationally, you would need to arrange your own Freight Forwarder. Please note, that if you need to return your item, you would need to cover all courier costs.

We accept all major credit cards, debit cards and bank transfers for larger orders.