Vacancies
Sales/Customer Service Representitive
Job Description
We are looking for an experienced, organised, enthusiastic, energetic and engaging customer service/sales representative to join our team here at J-TECH Suspension. You will be required to deal with customers over the phone, via email and in person – taking, generating and processing bookings, orders, enquiries, and dealing with any issues with the above. You must have good communication and organisational skills, and the ability to work as a team player in a small team.
Responsibilities
• Check, process, package and dispatch online orders.
• Take orders over the phone if required.
• Check and process online bookings.
• Take service bookings over the phone and over the counter.
• Serve customers face to face over the counter.
• Deal with customer service/sales enquiries over the phone, in person and via email.
• Carry out administrative duties such as invoicing, website updates and stock-taking.
Requirements
• Experience in the MTB trade preferred, but not essential.
• Experience in customer service and sales.
• Competent in using computers for data entry and using programs like Word, Excel, etc.
• A willingness to learn new skills on the job.
• A willingness to observe all safety precautions.
• An understanding of how a business operates efficiently – we are a small business and need to make the most of everything we’ve got, so good business acumen is very important.
Hours
9am-5pm Monday to Friday (with 30mins for lunch) + 1x 9am-12pm Saturday per month. 28 days holiday per year, including bank holidays.
Salary and wages
Salary - £23-28k depending on experience.
If you’d like to join an expanding small business, in an exciting sector of the MTB industry, please email us your CV to jobs@j-techsuspension.co.uk
Deadline
The deadline for applications is 26/04/2024
Experienced Technician
Job Description
We are looking for an Experienced Technician to join our team here at J-TECH Suspension. The role will involve working on MTB and Motorcycle shocks, forks and hydraulic seatposts. We need someone with good experience and understanding of all aspects of suspension servicing and how suspension systems function. Experience with all our brands is preferable, but training can be provided where required. You must have good communication skills for dealing with customers and working with other members of staff, along with good organisational skills to keep things running smoothly and meet deadlines. You must be methodical and have a very good attention to detail.
Responsibilities
• To carry out service and tuning work to the highest of standards.
• To carry out work in a timely manner to avoid delays to the customer.
• To communicate to customers any issues, and/or available upgrades and do so in a confident and polite manner.
• Complete service records and invoices for each job.
• You will be occasionally required to carry out other duties such as packing orders and stock taking.
Requirements
• An interest in MTB and Motorcycles is essential.
• Experience in servicing shocks, forks and seatposts.
• A good mechanical understanding essential.
• Competent in using computers for data entry and using programs like word, excel, etc.
• A willingness to learn new skills on the job.
• A willingness to observe all safety precautions.
• An understanding of how a business operates efficiently – we are a small business and need to make the most of everything we’ve got, so a good business acumen is very important.
Hours
9am-5pm Monday to Friday (with 30mins for lunch) + 1x 9am-12pm Saturday per month. 28 days holiday per year, including bank holidays.
Salary and wages
Salary £26-30k, dependant on level of experience. Lots of perks!
If you would like to join an expanding small business, in an exciting sector of the MTB industry, please email your CV to jobs@j-techsuspension.co.uk